Everything You Need to Know Before You Buy

Equipment selection depends on three core parameters: your target daily/hourly output, raw material specifications, and end-product quality requirements. We recommend:

1. Share your production volume targets (units/hour or tons/day)
2. Specify your raw material type, dimensions, and feed characteristics
3. Describe your finished product tolerances and quality standards
4. Mention any site constraints (power supply, floor space, ceiling height)

Our engineers will map these to the appropriate model series and provide a formal selection recommendation within 24 hours.

Yes. All electrical components are configurable to your local power standards at the factory level. We support:

• 220V/380V/440V/480V single or three-phase
• 50Hz and 60Hz frequency
• CE, UL, and other regional certifications upon request

Please provide your country's grid standard when placing your inquiry so we configure the electrical panel correctly before shipment.

We provide a comprehensive pre-sales documentation package including:

• Detailed technical specification sheets (dimensions, weight, power consumption)
• 2D/3D CAD drawings for site layout planning
• Process flow diagrams
• Material compatibility tables
• Factory acceptance test (FAT) reports for similar projects
• Reference customer case studies (with consent)

An NDA can be signed before sharing proprietary technical details.

Absolutely. We welcome factory visits and can arrange live equipment demonstrations with your actual materials if provided in advance. For clients who cannot travel, we offer:

• Live video walkthroughs via Zoom or WhatsApp
• Pre-recorded test run videos tailored to your material specs
• Third-party inspection arrangements (SGS, BV, TÜV, etc.)

A complete set solution covers the entire production workflow from raw material input to finished product output. Typically this includes:

• Main processing equipment (primary machines)
• Conveyor and material handling systems
• Dust collection and environmental control
• Electrical control panels and automation systems
• Piping, frames, and ancillary support structures
• Installation tools and commissioning consumables

We provide a detailed Bill of Materials (BOM) for every complete set quotation so you know exactly what is included.

Yes, our equipment is designed with standard interface dimensions and open communication protocols (Modbus, Profibus, EtherNet/IP) to integrate with third-party machines. Please share the technical specs of your existing equipment so our engineers can verify compatibility and design appropriate interface connections.

Lead times vary by complexity. Typical timelines:

Yes. We offer on-site installation and commissioning services globally. Our overseas service includes:

• Site survey and foundation preparation guidance (pre-shipment)
• On-site mechanical and electrical installation supervision
• Trial run and performance verification against contracted specs
• Operator training (typically 3-7 days on-site)

Engineer dispatch fees (travel, accommodation, daily rate) are quoted separately. For remote locations, we also offer remote commissioning via video call with local technician support.

We provide a detailed Site Preparation Manual with each order. Key requirements typically include:

• Reinforced concrete foundation with anchor bolt positions per our drawings
• Power supply (correct voltage, capacity, and cable routing)
• Compressed air supply (pressure and flow rate specified per machine)
• Water supply and drainage (if applicable)
• Fork-lift or crane availability for unloading and positioning

Every order includes comprehensive operator training:

• Operation manual -- multilingual (English, Spanish, French, Arabic, Russian upon request)
• Video tutorials -- startup, shutdown, routine maintenance, common fault diagnosis
• On-site training -- hands-on operation, safety procedures, parameter adjustment
• Remote support -- ongoing video call support for 12 months post-commissioning

Standard warranty is 12 months from commissioning date or 18 months from shipment date, whichever comes first. Coverage includes:

• Manufacturing defects in materials and workmanship
• Structural failures under normal operating conditions
• Electrical component failures (excluding consumables and wear parts)
• Free replacement parts shipped by express courier

Extended warranty packages (2-3 years) are available. Wear parts such as blades, screens, belts, and seals are not covered under warranty but are available at preferential pricing.

Warranty claims are processed within 48 hours. The process:

1. Contact our after-sales team via email or WhatsApp with your order number
2. Submit photos/videos of the defect and a description of the fault
3. Our technical team diagnoses remotely within 24 hours
4. Replacement parts are dispatched by DHL/FedEx express within 3 business days
5. On-site engineer support dispatched if remote resolution is not possible

Yes. Standard certifications included with every shipment:

• ISO 9001:2015 quality management certificate
• CE declaration of conformity (for EU market)
• Factory test report and inspection certificate
• Material certificates for critical structural components

Additional certifications (UL, CSA, EAC, SONCAP, etc.) can be arranged upon request, typically adding 2-4 weeks to lead time.

We support all major Incoterms 2020. Most common for overseas equipment buyers:

• FOB (Free On Board) -- Most popular. You control freight and insurance costs.
• CIF (Cost, Insurance & Freight) -- We handle shipping to your destination port.
• DDP (Delivered Duty Paid) -- Full door-to-door service including customs clearance. Recommended for first-time importers.

For large machinery, we recommend DDP or CIF to ensure proper handling and insurance coverage throughout transit.

All equipment is packaged to export sea-freight standards:

• Fumigated wooden crates or steel frames for large machines
• Anti-rust treatment on all machined surfaces
• Moisture-absorbing silica gel packs inside packaging
• Shock-absorbing foam padding for precision components
• Photographic documentation of pre-shipment condition
• Detailed packing list with dimensions and gross/net weights

Standard export documentation package includes:

• Commercial Invoice (with HS code)
• Packing List
• Bill of Lading (B/L) or Airway Bill
• Certificate of Origin (Form A or CO as required)
• Quality/Inspection Certificate
• CE Declaration or other applicable certifications

We can also prepare Form E (ASEAN-China FTA), EUR.1, or other preferential origin documents to reduce your import duties.

All shipments are covered by cargo insurance (All-Risk coverage). In case of transit damage:

1. Document damage immediately upon container opening (photos and video)
2. Note damage on the delivery receipt before signing
3. Notify us within 3 business days with evidence
4. We file the insurance claim and arrange replacement parts or equipment

For CIF/DDP orders, we handle the entire claims process on your behalf.

Each machine comes with a detailed Maintenance Schedule. General intervals:

Yes. Our remote support infrastructure includes:

• 24/7 emergency hotline -- WhatsApp and email for critical breakdowns
• Video diagnosis -- Live screen share or video call with our engineers
• PLC remote access -- For equipped models, our engineers can log in to diagnose and adjust parameters remotely
• Fault code database -- Searchable online portal with solutions for common alarms

Yes. Our Annual Maintenance Contract (AMC) packages cover priority remote support, scheduled preventive maintenance visits, preferential spare parts pricing, and dedicated account manager assignment. Contact our after-sales team for a customized AMC quote based on your equipment inventory and location.

We guarantee spare parts availability for a minimum of 10 years from the date of purchase for all current product lines. For discontinued models, we provide 5 years' notice before ending parts production, giving you time to stock critical components. All part numbers are documented in the equipment manual for easy reordering.

We strongly recommend ordering an Initial Spare Parts Kit (ISPK) with your main equipment order to avoid costly downtime. Typical ISPK includes:

• High-wear consumables (blades, screens, belts, seals) -- 2-year supply
• Critical bearings and drive components -- 1 set backup
• Electrical components (contactors, sensors, fuses) -- 1 set backup
• Gaskets and O-rings -- assorted set

ISPK is shipped with the main equipment to consolidate freight costs. We provide a recommended ISPK list with every quotation.

For standard components (bearings, belts, motors, sensors), we provide full brand names and model numbers so you can source locally or from global distributors. For example:

• Bearings: SKF, NSK, FAG equivalents are acceptable
• Motors: Siemens, ABB, WEG equivalents with matching specs
• Sensors: Omron, Sick, Balluff equivalents

For proprietary wear parts (custom blades, specially cast components), original parts are required to maintain performance guarantees.